Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Subodh Jain | Naman Exotica, P. No 14, F. No. 301, Clerk Town, Kadnagpur, Nagpur, Maharashtra, 440004 | +91 7222909808 | support@investomaniaresearch.com | Mon-Sat 09AM – 05 PM |
| Head of Customer Care | Subodh Jain | Naman Exotica, P. No 14, F. No. 301, Clerk Town, Kadnagpur, Nagpur, Maharashtra, 440004 | +91 7222909808 | support@investomaniaresearch.com | Mon-Sat 09AM – 05 PM |
| Compliance Officer | Subodh Jain | Naman Exotica, P. No 14, F. No. 301, Clerk Town, Kadnagpur, Nagpur, Maharashtra, 440004 | +91 7222909808 | support@investomaniaresearch.com | Mon-Sat 09AM – 05 PM |
| CEO | Aakashdeep Chandel | Naman Exotica, P. No 14, F. No. 301, Clerk Town, Kadnagpur, Nagpur, Maharashtra, 440004 | +91 7580808069 | director@investomaniaresearch.com | |
| Principal Officer | Aakashdeep Chandel | Naman Exotica, P. No 14, F. No. 301, Clerk Town, Kadnagpur, Nagpur, Maharashtra, 440004 | +91 7580808069 | director@investomaniaresearch.com | Mon-Sat 09AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in
ODR Portal could be accessed, if unsatisfied with the response. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. ODR Portal can be accessed via the following link – https://smartodr.in
Details of Compliance/Grievance Officer:
Name: Subodh Jain
Contact Number: +91 7222909808
Email: support@investomaniaresearch.com